Prepared for Orca Lodge

Your new website and guest system

A faster website, a better direct-booking path, and one managed place for guest questions and inquiries, without disrupting the reservation system that already works.

1. What we heard from you

Orca Lodge already has the important part working: Little Hotelier keeps the room calendar connected to Booking.com and Expedia, and guests can complete a reservation online.

The public website is the weak point. It has been broken in places, it is difficult to manage, and it does not give you one simple place to collect guest questions, direct inquiries, or permission for future offers. Some guest communication also still takes more manual work than it should.

2. What we will build

Website - A fast new home for Orca Lodge

We will replace the current WordPress site with a fast, mobile-friendly website hosted and managed by 1000x Sales. It will make the accommodations, fishing charters, location, travel details, and booking path much easier to understand.

• Up to 10 core pages covering the lodge, accommodations, individual rooms, fishing charters, Sointula, getting here, common questions, and contact information.
• Built for phones first so guests can browse and begin a booking without fighting a slow or awkward page.
• Fast and dependable hosting through Cloudflare, managed by 1000x Sales.
• Safe booking handoff into Little Hotelier with dates and guest counts carried through where its current booking engine supports them.
• Private preview so you can review everything while the current website stays live.

Guest assistant - Answers without guessing

The website will include a guest chat assistant trained on approved Orca Lodge information. It will answer common questions and send booking-ready guests to the correct reservation page.

• Room features, occupancy, and amenities
• Check-in and check-out information
• Ferry, travel, parking, and local information
• Pet, cancellation, and property policies
• Fishing-charter questions and interest
• Clean handoff to Lynne whenever the answer is uncertain

Private door codes, lockbox details, WiFi passwords, payment information, and other sensitive arrival details will never be placed in the public assistant.

1000x Sales platform - One place for inquiries and follow-up

Website forms and chat inquiries will enter a private Orca Lodge workspace inside the 1000x Sales platform. You will be able to see who contacted you, what they asked about, and what needs a reply without searching through separate inboxes.

• Inquiry pipeline showing new, active, and completed guest conversations.
• Guest interest records for accommodations, fishing charters, seasonal availability, and cancellation openings.
• Permission tracking so promotional messages go only to people who asked to receive them.
• Source tracking showing which page, campaign, or referral produced an inquiry or booking start.
• Room and booking-interest tracking where the current booking flow allows it.

Guest messages - Less repetitive work

Little Hotelier currently knows when a reservation is created, changed, or canceled. For that reason, we will first use and improve the automatic messages already available there rather than creating a fragile duplicate.

Where the current account supports them, we will set up or clean up:

• Booking confirmations
• Pre-arrival information
• Post-stay thank-you messages
• Review requests

This keeps reservation-dependent messages accurate while reducing the amount Lynne has to send manually.

3. How the systems work together

1. A guest visits orcalodge.ca to compare rooms, plan the trip, ask questions, or check availability.
2. Questions and inquiries enter the 1000x Sales platform so Lynne has one organized place to review and respond.
3. Booking-ready guests continue into Little Hotelier to complete the secure reservation.
4. Little Hotelier keeps Booking.com and Expedia synchronized using the reservation system already in place.

Little Hotelier remains the reservation authority. It continues to manage confirmed bookings, availability, payments, and connected booking channels. The new website and 1000x Sales platform handle discovery, questions, inquiries, permission, and the path into direct booking.

4. Built safely around your busy season

We will not change the live website, room calendar, booking connections, payment settings, or business email during the busy season.

1. Build privately. The new website and guest system are created on a private preview address.
2. Review together. Len and Lynne approve the pages, answers, forms, and booking path.
3. Test after busy season. We test the complete experience without completing or changing a live guest reservation.
4. Launch with a fallback. The old hosting remains available during cutover, and the direct booking link is tested before the new site becomes public.

5. What you do and what we do

• Len and Lynne: provide current room facts, policies, approved photographs, guided account access, and final approval of the website and guest answers.
• 1000x Sales: organize the content, build the website, configure the guest system, connect the booking path, test it, launch it, train you, and maintain the agreed system afterward.

6. Investment

Website and guest system build - $3,500 CAD

This is the complete one-time price for the website, 1000x Sales workspace, guest assistant, initial knowledge base, forms, inquiry pipeline, consent tracking, booking handoff, Little Hotelier review, message setup, testing, training, and 30 days of launch stabilization.

Managed continuity - $97 CAD per month

The monthly service begins when the new website goes live. It is month-to-month and can be canceled at any time.

• Cloudflare website hosting
• Website uptime, security, and ordinary maintenance
• Orca Lodge workspace inside the 1000x Sales platform
• Guest chat and ordinary usage at the lodge's current volume
• Knowledge-base corrections
• Form, inquiry, and booking-link monitoring
• Repair of failures in the agreed website, chat, and inquiry system
• One small website or knowledge update per quarter

7. Future recommendation: more direct-booking control

The current booking system works, so there is no reason to replace it during the initial website project. After the busy season, we recommend testing whether more of the direct-booking journey can be brought under Orca Lodge's control.

Path 1 - Connect the new website more deeply to Little Hotelier

If Little Hotelier provides supported access, the Orca Lodge website could eventually display live availability, capture guest details, accept direct payment, create the reservation in Little Hotelier, and automatically update the availability sent to Booking.com and Expedia.

This would keep the system that already works while giving Orca Lodge more control over payments, customer information, communication, and the booking experience.

Path 2 - Move to a more open booking platform

If Little Hotelier cannot support that connection, Orca Lodge could consider moving to a booking platform designed for custom website connections.

That could allow Orca Lodge to control the full direct-booking experience, receive direct payments into its own account, synchronize Booking.com and Expedia, and send reliable reservation events into the 1000x Sales platform.

8. What is not included

• A custom reservation checkout or new payment system
• Migration away from Little Hotelier
• Booking.com or Expedia reconnection
• Reservation, rate, refund, or payment administration
• New photography or video production
• Paid advertising or advertising spend
• Large content additions or custom software features

Your information remains yours. Orca Lodge can request an export of its website inquiries, guest permissions, and agreed platform records at any time.

9. Next steps

1. Choose a kickoff time and confirm the scope.
2. Pay the first $1,750 CAD installment.
3. Complete one guided content and account-access session.
4. 1000x Sales builds the complete system privately during the busy season.
5. Len and Lynne review and approve it before the off-season launch.